Portfolio Archive · 14 Case Studies

All Projects & Implementations

Explore our complete library of Genesys Cloud CX solutions: from enterprise IVR architectures and omnichannel analytics to AI chatbots and custom CRM connectors.

Showing 14 of 14 projects

Call RoutingCompleted
IVR Flow Viewer & DNIS Mapping
A comprehensive IVR flow visualization tool with DNIS mapping dashboard, real-time call routing analytics, and queue management for Genesys Cloud CX.
- Genesys Cloud CX
- Architect
- Data Actions
- React
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Analytics & ReportingCompleted
Omnichannel Contact Center Analytics
Real-time analytics dashboard providing unified view of voice, chat, email, and social media interactions across the contact center.
- Genesys Cloud CX
- Analytics API
- Python
- React
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AI & AutomationCompleted
AI-Powered Chatbot & Virtual Assistant
Intelligent chatbot platform with NLU capabilities, seamless agent handoff, and multi-language support built on Genesys Cloud CX.
- Genesys Cloud CX
- Bot Flows
- Dialog Engine
- AWS Lex
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Workforce OptimizationCompleted
Workforce Management & Forecasting
Advanced workforce scheduling system with AI-driven forecasting, real-time adherence tracking, and automated shift management.
- Genesys Cloud CX
- WFM API
- TensorFlow
- React
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IntegrationCompleted
CRM & Third-Party API Integration Hub
Seamless integration platform connecting Genesys Cloud CX with Salesforce, ServiceNow, and custom enterprise systems via webhooks and APIs.
- Genesys Cloud CX
- Data Actions
- Salesforce
- ServiceNow
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Quality AssuranceCompleted
Quality Management & Speech Analytics
Comprehensive quality evaluation platform with automated speech analytics, sentiment scoring, and compliance monitoring.
- Genesys Cloud CX
- Speech Analytics
- NLP
- React
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Email & MessagingCompleted
Email Management & Interaction Hub
Enterprise email management system integrated with Genesys Cloud CX, featuring intelligent queue routing, agent workspace, and real-time interaction tracking.
- Genesys Cloud CX
- Email API
- Interaction Workspace
- React
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AutomationCompleted
GenesysFlow — Workflow Automation Engine
Visual no-code workflow automation platform with DID routing, customer data sync, and scheduled execution built for Genesys Cloud CX operations teams.
- Genesys Cloud CX
- REST API
- React
- Node.js
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Mobile HealthCompleted
MedRemind — Medication Management App
A mobile health app that simplifies medication management with smart reminders, daily tracking, and a complete adherence history log.
- React Native
- Expo
- Node.js
- Express
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Mobile HealthCompleted
Blood Donor Hub — Emergency Donor Network
A mobile app that connects blood donors with those who need it most through city-wide real-time request broadcasts and smart matching.
- React Native
- Expo Router
- Node.js
- Express
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Full StackCompleted
Invoice Horizon — Billing & Invoice Management
Full-stack invoice management system with automated overdue detection, email reminders, bulk downloads, and a fast installable PWA experience.
- Next.js
- PostgreSQL
- NestJS
- GraphQL
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AI & SaaSCompleted
AI Medical Agent — Smart Healthcare SaaS
A SaaS platform where patients chat with an AI-powered doctor agent in real time, automatically generating clear, structured medical reports.
- Next.js
- PostgreSQL
- Node.js
- Clerk
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Full StackCompleted
Yoom — Video Conferencing Platform
A Zoom-like video conferencing web app with meeting creation, scheduling, personal rooms, screen sharing, and video recording.
- Next.js
- Shadcn
- Streamble
- Clerk
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AI & SaaSCompleted
Skill Mint — AI Interview Prep Platform
An AI-powered interview preparation platform with mock quizzes, detailed explanations, question pinning, and personalized improvement suggestions.
- MongoDB
- Express.js
- React.js
- Node.js
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