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AI & Automation · Completed
AI-Powered Chatbot & Virtual Assistant
Intelligent chatbot platform with NLU capabilities, seamless agent handoff, and multi-language support built on Genesys Cloud CX.
AI & AutomationDuration: 5 monthsCompleted
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Project Overview
Created an advanced AI-powered chatbot builder leveraging Genesys Cloud CX Bot Flows and third-party NLU engines. The platform enables no-code bot creation with intent recognition, entity extraction, and contextual conversation management. Includes seamless escalation to live agents with full conversation context preservation.
Key Architecture Features
- No-code visual conversation flow builder
- Multi-language NLU with 15+ language support
- Seamless agent handoff with context preservation
- Sentiment analysis and real-time mood detection
- Knowledge base integration for FAQ automation
- A/B testing for conversation flow optimization
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